Dad-of-five Justin Herald, from Broadbeach Waters in the Gold Coast, forked out $2.4 million to move his family into a three-storey house in July last year.
But the QBCC rejected the Herald family’s claim on the basis they should have known about the defects because one line in their pre-purchase report indicated the house potentially had water ingress issues. As a result, a year has passed while he waits for the insurance to come through and the water issues have got worse, with layers of black mould in the top storeys of his home.He was shocked in May when the insurer said they would not be giving him any money because he should have known about the waterproofing defects.
He also noted that where the water is coming from “is not where the pest and building report said where the problem is”.One of his daughters refuses to go upstairs due to the mould.But the biggest curve ball was yet to come. After appealing the decision, Mr Herald received an email back from the QBCC which he said made his blood boil.