Their neighbor set their house on fire. Insurance wouldn't pay until 12News got involved.

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A Mesa couple was traumatized after their neighbor set their house on fire. Then, things got worse when their insurance delayed payment until 12News got involved.

MESA, Ariz. — This is not a story about what happens when your neighbor sets fire to your house, your fence and your yard. It is not a story about a police report that mentions the neighbor walking around the house with matches and a gas can.At least, not until 12News started calling.

“We were panicking,” Davis said. “I got a little bit hysterical because we were talking to the police and they had evacuated us down the street and we just saw when he had reset our house on fire and there was just this big plume of black smoke that came up from our house.” Mesa police arrested the neighbor who faces charges of arson, endangerment and aggravated assault on an officer.

“If there are delays, they can be reasonable, but unreasonable delays are not permitted,” Witte said. “The insurer can take as long as they need to,” Witte said. “There could be turnover of staff, or somebody out on leave, but I think I’m a little surprised by that timeline, generally speaking.” “And he said that we had waited long enough,” Kirill said. “And they would cover the full amount of the original appraisal.” The couple continues to live in the damaged home as they wait for their mortgage company and public adjuster to process the insurance payment and begin scheduling repairs.

 

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