, largely because of the couldn’t-care-less attitude of her insurer, prompted many readers to get in touch with other tales of woe.
“We told them that we believed the third party were lying but they paid out after seven months,” Joanne says. “They told my daughter a month after the bump that they were not going to pay out, and then six months later when she queried her doubled premium, they realised the claim was still open – and they then rang the third party and decided to give them a new door.”
It was anything but straightforward, and he was horrified to see that his premium had almost doubled “without any logical explanation as to how this hike came about”. “I answered all their questions and awaited the many quotes they promised me. All of the six or seven quotes were more than double my last year’s premium, without fail. Then the penny dropped that it might be my age that’s causing the continued premium rises, regardless of my safe driving. I’m 79 years of age and have just renewed my license for three years.”