Some 15,646 applications are pending, according to the state health department.
That’s true for most regular medical care like doctor visits, hospital stays and the like, Etheridge said. But to book medical travel, fill prescriptions or other urgent services that require payment up front, people have to call the division to have their application expedited. Etheridge said applications can then be approved in a matter of hours.
But she said the situation is improving. Etheridge said her staff is working overtime and on weekends, and the state is hiring 15 new staff to focus on shoring up the Medicaid program. She said they’re also automating as many tedious and time-consuming tasks as possible.
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