Additionally, nine out of 10 motorists said they’ve been overcharged or may have been overcharged by auto repair shops, and more than half said they’ve probably paid for a service they didn’t need. Only 11% of drivers said they don’t think they’ve ever been overcharged for auto maintenance and repair services.
Additionally, only 28% of survey respondents said they conduct research online, and only about 24% refer to an owner’s manual.
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